According to the FAA, CRM
is defined as, "The effective use of all available resources: human resources,
hardware, and information. CRM training is one way of addressing the challenge
of optimizing the human/machine interface and accompanying interpersonal
activities. These activities include team building and maintenance, information
transfer, problem solving, decisionmaking, maintaining situation awareness, and
dealing with automated systems" (FAA Advisory Circular 120-51E).
The majority of accidents are not due to a
malfunctioning aircraft or a lack of proficiency by the crew; rather, they
are due to failures in human performance that center around judgment,
decision making, leadership skills, disregard for standard operating
procedures and regulatory violations. Crew Resource Management training
addresses these as well as many other issues.
Our CRM courses are:
Designed for flight and cabin crews for all
types of operations.
Supported by research-driven data.
Taught in a building-block fashion for the most
efficient learning environment.
Developed to meet and exceed the requirements of
FAA A/C 120-51E.
Offered on a scheduled basis at our location. Or,
courses can also be conducted on request at customer locations worldwide (with
limitations). The obvious advantage of having a course conducted at your
location is the significant savings on time, airfare, lodging, meals, etc.
Courses Offered
CREW RESOURCE
MANAGEMENT
3-DAY TRAIN-THE-TRAINER COURSE
COURSE NAME:
Crew Resource Management Train-The-Trainer
WHO SHOULD ATTEND?
Company employees who will be responsible for developing and teaching CRM courses
COURSE DURATION:
24.0 hrs. (3 days)
TIME:
Day 1--7:30am-5:00pm. All other days--8:00am-5:00pm (includes a one hour
break for lunch)
WHAT TO BRING:
Laptop computer with Adobe Acrobat, WORD and PowerPoint
WHAT TO WEAR:
Casual
LOCATION:
Scroll down to view our scheduled courses. Course can also be conducted at customer location.
-Option to purchase training software. This is a
training software package that includes
all training materials for a two day initial CRM course. We have done all
the work for you! Course materials include hundreds of PowerPoint slides with
complete notes, videos, exercises, handouts, training supplements and pre/post
tests. Comes with complete lifetime support and no renewal fees!
-Coursebook
-Handouts
-Certificate of
Training
COURSE TOPICS:
General/Introduction to CRM
Human Error
Organizational Factors
Physiological Factors
Psychological/Cognitive Factors
Communication
Approach and Landing Accidents
(ALA) and Controlled Flight Into Terrain (CFIT)
Automation
Runway Incursions
Teamwork
Checklists
Standard Operating Procedures
(SOP's)
Briefings
Facilitation Techniques and Adult
Learning Principles
Various Case Studies/Exercises
CREW RESOURCE MANAGEMENT 2-DAY INITIAL COURSE
COURSE NAME:
Crew Resource Management Initial
WHO SHOULD ATTEND?
Pilots (including general aviation), flight attendants
COURSE DURATION:
16.0 hrs. (2 days)
TIME:
Day 1--7:30am-5:00pm. Day 2--8:00am-5:00pm (includes a one hour break for lunch)
WHAT TO BRING:
N/A
WHAT TO WEAR:
Casual
LOCATION:
Scroll down to view our scheduled courses. Course can also be conducted
at customer location