Human Factors/SMS/CRM Training and Consulting---The Aviation Consulting Group

The National Transportation Safety Board (NTSB) has made CRM training for Part 135 on-demand operators a priority on its Most Wanted list of aviation safety recommendations. Click here for the PowerPoint presentation on the NTSB recommendation. Why not get proactive now!

CRM Consulting

Perhaps your flight department requires the development of, or "freshening" of, a complete CRM program? The Aviation Consulting Group can work with you on a consulting basis to make this happen! We also offer CRM train-the-trainer programs. Contact us for more information.

The Aviation Consulting Group provides aviation CRM training for flight and cabin crews. Our courses are developed in accordance with, and exceed the requirements of, FAA Advisory Circular 120-51E as well as all other major international regulator requirements. Our courses are taught at customer locations worldwide and we work with airlines, corporate/business flight departments, and Part 135 charter operators.

According to FAA, CRM is defined as, "The effective use of all available resources: human resources, hardware, and information. CRM training is one way of addressing the challenge of optimizing the human/machine interface and accompanying interpersonal activities. These activities include team building and maintenance, information transfer, problem solving, decisionmaking, maintaining situation awareness, and dealing with automated systems" (FAA Advisory Circular 120-51E).

Following is a list of topics that are covered in our CRM Initial 2-day course:

CRM Initial 2-Day Course Topics

	General/Introduction to CRM
	Human Error
	Communications Processes and Decision Behavior:

-Briefings

-Safety

-Security

-Inquiry/Advocacy/Assertion

-Crew Self-Critique (Decisions and Actions)

-Conflict Resolution

-Communications and Decisionmaking

Team Building and Maintenance:

-Leadership/Followership/Concern for Task

-Interpersonal Relationships/Group Climate

-Workload Management

-Situation Awareness

-Preparation/Planning/Vigilance

-Workload Distribution/Distraction Avoidance

	Psychological/Cognitive Factors
	Physiological Factors
	Stress Management
	Fatigue and Sleep
	Runway Incursions
	Controlled Flight Into Terrain (CFIT)
	Checklists
	Automation
	Organizational Factors

-Safety Culture

-Standard Operating Procedures (SOP's)

Threat and Error Management

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