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Human Factors Training

For Aviation and Other High-Risk Industries!

 

 

 

Human Factors Courses Start January 19th in Myrtle Beach, SC, USA...

Click here to learn more

 

TACG Human Factors Reachout Program For Underserved Countries

Click here to learn more

Related reading

Quick Jump

Why Human Factors Training?

Live Training vs. Online or CBT

HF for Maintenance Operations

HF for Ramp Operations

Customizable Courses for Aviation

HF Training for Other High-Risk Industries

HF Program Implementation

HF Courses Offered

Related reading

 

     Human Factors (HF) training has proven to be an effective countermeasure against human error in the workplace. The Aviation Consulting Group's HF courses create an in-depth understanding and awareness of the factors that contribute to human error; errors that lead to accidents and incidents that cost billions of dollars worth of damage and loss of life each year. Most, if not all, of these accidents are preventable! HF training is a highly cost-effective tool that can help minimize human error and reduce accidents and incidents in the workplace.

    TACG is a worldwide leading provider of aviation HF training. We have been providing HF training to aviation operators on a worldwide basis since 2000. Our HF courses are cost-effective, flexible, and practical (we minimize theory and maximize real-world experiences, examples, and case studies). Our courses are delivered either onsite (at client location) or at TACG locations in Myrtle Beach, SC, USA or Fort Lauderdale, FL, USA. Courses at TACG locations are offered on a scheduled basis as well as on-request (custom course dates) based on clients' scheduling needs or preferences. Upcoming, scheduled courses at our locations can be viewed by clicking here.

 

Human Factors Defined

 

The multidisciplinary field of human factors is devoted to optimizing human performance and reducing human error. It incorporates the methods and principles of the behavioral and social sciences, engineering, and physiology. It is the applied science that studies people working together in concert with machines. It embraces variables that influence individual performance and variables that influence team or crew performance. It is recognized that inadequate system design or inadequate operator training can contribute to individual human error that leads to system performance degradation. Further, it is recognized that inadequate design and management of crew tasks can contribute to group errors that lead to system performance degradation (FAA).

Live Training Is More Effective Than Online Or CBT

 

     When it comes to HF training...a soft skills subject...the most effective delivery method is face-to-face with a live facilitator. Our highly experienced facilitators present timely, research-based topics, guide discussions, and interject lots of anecdote (as well as some humor). A face-to-face class also allows greater interaction between attendees through personal experiences, large/small group exercises, activities, and case studies. Additionally, a live facilitator can answer student questions in real time. These are just some of the benefits of face-to-face training versus online or computer-based training.

HF For Maintenance Operations

 

 

     Our HF(M) courses are specifically targeted to aircraft maintenance activities. The courses have been approved by regulators and CAA's worldwide (including FAA, Transport Canada, and EASA) and are also approved for FAA I/A renewals and the FAA AMT Awards Program. We work with manufacturers, airlines, MRO's, FBO's, and more. Scroll down to see our available HF courses for maintenance operations. You may also be interested in our LOSA for Maintenance Operations course

HF For Ramp Operations

 

 

     The Flight Safety Foundation (Lacagnina, 2007) estimates that the airline industry worldwide is losing $5 billion a year in direct and indirect costs associated with aircraft damage on the ramp. It is further estimated that 243,000 people are injured on the ramp every year. The majority of these financial losses, and on-the-job injuries, are due to human factors (HF) issues, and almost all of them are preventable!

    

     Our HF(R) courses are specifically targeted to airside (and even landside) activities. We work with airports, contractors, caterers, cleaners, or any company that conducts work in the ramp environment. Scroll down to see our available HF courses for ramp operations. You may also be interested in our LOSA for Ramp Operations course

Customizable Courses For Aviation

 

     TACG offers the most flexible HF course in the aviation industry. We can modify and customize courses (i.e., content and time) to meet client needs and requirements.

 

Need a customized HF course for an FBO? We can do that!

How about a customized HF course specifically for upper management? No problem!

Or, perhaps you are a manufacturer and would like a course that specifically addresses HF in the manufacturing/production process. We can do that too!   

 

     For additional information on customizable courses, please contact us by clicking here

 

HF Training For Other High-Risk Industries

 

 

     In addition to the aviation industry, TACG also offers HF courses and consulting to other high-risk industries. Based on the proven error-reduction strategies used for decades in the aviation industry, our courses are easily transferable to other high-risk, high-consequence businesses. And, as always, we customize your course to fit your specific industry, utilizing practical case studies and less theory.

    

     Some of the more notable and significant human factors-related accidents that have occurred in high-risk, high-consequence industries include:

Chernobyl Accident

(nuclear meltdown)

At the Chernobyl Nuclear Power Plant in Prypiat, Ukraine a test on reactor number four goes out of control, resulting in a nuclear meltdown. The ensuing steam explosion and fire killed up to 50 people with estimates that there may be between 4,000 and several hundred thousand additional cancer deaths over time.

Three Mile Island Accident

(partial nuclear meltdown)

Mechanical failures in the non-nuclear secondary system, followed by a stuck-open pilot-operated relief valve (PORV) in the primary system, allowed large amounts of reactor coolant to escape. Plant operators initially failed to recognize the loss of coolant, resulting in a partial meltdown. The reactor was brought under control but not before up to 481 PBq (13 million curies) of radioactive gases were released into the atmosphere.

Piper Alpha Accident

(oil rig explosion)

Explosion and fire on a North Sea oil production platform kills 167 people. Total insured loss is about US$3.4 billion. To date it is rated as the world's worst offshore oil disaster in terms both of lives lost and impact to industry.

Exxon Valdez Accident

(oil tanker grounding)

The Exxon Valdez, an oil tanker, hit Prince William Sound's Bligh Reef dumping an estimated minimum 10.8 million US gallons (40.9 million litres, or 250,000 barrels) of crude oil into the sea. It is considered to be one of the most devastating human-caused environmental disasters ever to occur in history.

Deepwater Horizon Accident

(oil spill)

Eleven oil platform workers died in an explosion and fire that resulted in a massive oil spill in the Gulf of Mexico, considered the largest offshore spill in U.S. history.

Bhopal Accident

(chemical leak) 

Occurred in India and is one of the largest industrial disasters on record. A runaway reaction in a tank containing poisonous methyl isocyanate caused the pressure relief system to vent large amounts to the atmosphere at a Union Carbide India Limited plant. Estimates of its death toll range from 4,000 to 20,000.

Santiago de Compostela Accident

(train derailment)

An Alvia high-speed train traveling from Madrid to Ferrol, in the north-west of Spain, derailed at high speed on a bend about 4 kilometres (2.5 mi) outside of the railway station at Santiago de Compostela, Spain. Of the 222 people (218 passengers and 4 crew) aboard, around 140 were injured and 79 died. The train's data recorder showed that it was traveling at about twice the posted speed limit of 80 kilometres per hour (50 mph) when it entered a bend in the line.

Space Shuttle Challenger Accident

(in-flight breakup)

Challenger broke apart 73 seconds into its flight, leading to the deaths of its seven crew members. The spacecraft disintegrated over the Atlantic Ocean, off the coast of Cape Canaveral, Florida. Disintegration of the vehicle began after an O-ring seal in its right solid rocket booster (SRB) failed at liftoff. The O-ring failure caused a breach in the SRB joint it sealed, allowing pressurized hot gas from within the solid rocket motor to reach the outside and impinge upon the adjacent SRB attachment hardware and external fuel tank. This led to the separation of the right-hand SRB's aft attachment and the structural failure of the external tank. Aerodynamic forces broke up the orbiter.

Medical Errors

(ongoing)

 

Medical errors kill almost 100,000 Americans a year!

 

    

 

Some of the industries that we can provide HF training to include:   

 

bullet

Medicine/Healthcare

bullet

Maritime

bullet

Rail

bullet

Nuclear

bullet

Chemical

 

     For additional information on Human Factors training for other industries, please contact us by clicking here.

 

Need A Self-Sustaining HF Program For Your Organization? 

    

     TACG can help your organization develop its own self-sustaining HF program! We've done it for Cessna Aircraft (see case study below) and we can do it for you! We provide HF implementation and consultation to large and small organizations on a worldwide basis.

 

 

Case Study

     In the spring of 2006, Cessna Aircraft contacted TACG to explore the possibility of implementing a human factors training program for all of its facilities (2300+ employees). After a formal presentation/interview, Cessna chose TACG, on a 6 month contractual basis, to develop and implement its human factors training program. TACG president Dr. Bob Baron developed the program on a highly collaborative basis with high-level Cessna training personnel. The human factors program included development of customized training media, train-the-trainer courses and assessment methods. Dr. Baron received excellent feedback on this major project and Cessna Aircraft has been cited in the media as having a “world class” human factors training program for its employees (cited in Aviation Maintenance Magazine, January 2009).

 

Human Factors Courses Offered

 

Quick Jump (HF courses for aircraft maintenance)

HF Train-The-Trainer for Aircraft Maintenance (long course)

HF Train-The-Trainer for Aircraft Maintenance (short course)

HF Initial for Aircraft Maintenance

HF Recurrent for Aircraft Maintenance

 

Quick Jump (HF courses for ramp operations)

HF Train-The-Trainer for Ramp Operations (long course)

HF Train-The-Trainer for Ramp Operations (short course)

HF Initial for Ramp Operations

Human Factors Train-The-Trainer for Aircraft Maintenance (long course)

5 days

 

COURSE NAME: Human Factors Train-The-Trainer for Aircraft Maintenance 

 

WHO SHOULD ATTEND? Company employees who will be responsible for developing and teaching human factors courses

 

COURSE DURATION: 40.0 hrs. (5 days)

 

TIME: 8:00am-5:00pm daily (includes a one hour break for lunch)

 

WHAT TO BRING: Laptop computer with Adobe Acrobat, Word, PowerPoint, and Excel

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Our full 2-day Initial Human Factors Course

 3 days of facilitator training

 Coursebook

 Handouts

 Certificate of Training

 

OPTIONAL TRAINING SOFTWARE PACKAGE:

 Comes with complete lifetime support and no renewal fees! This is a training software package that includes all training materials for a two day initial HF course. All the work has been done for you!

Course materials include:

 Hundreds of PowerPoint slides

 Extensive notes

 Videos

 Exercises

 Handouts

 Training supplements

 Test

 

COURSE TOPICS:

 General/Introduction to Human Factors

 Human Error

 The Dirty Dozen

 Safety Culture/Organizational Factors

 Human Performance and Limitations

 Communication

 Teamwork

 Procedures, Information, Tools, and Practices

 The Environment

 Professionalism and Integrity

 Summary of Major Maintenance Errors

 Facilitation Techniques and Adult Learning Principles

 Various Case Studies/Exercises 

 

REGISTRATION INFORMATION: 

Courses are conducted on-request at:

- Customer locations worldwide

- TACG location in Myrtle Beach, SC, USA

- TACG location in Fort Lauderdale, FL, USA

Click here for a quote for an on-request course

-OR-

Click here to see if this course is being offered as an upcoming, scheduled course

 

Human Factors Train-The-Trainer for Aircraft Maintenance (short course)

3 days

 

COURSE NAME: Human Factors Train-The-Trainer for Aircraft Maintenance 

 

WHO SHOULD ATTEND? Company employees who will be responsible for developing and teaching human factors courses

 

COURSE DURATION: 24.0 hrs. (3 days)

 

TIME: 8:00am-5:00pm daily (includes a one hour break for lunch)

 

WHAT TO BRING: Laptop computer with Adobe Acrobat, Word, PowerPoint, and Excel

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Our full 2-day Initial Human Factors Course

 1 day of basic facilitator training

 Coursebook

 Handouts

 Certificate of Training

 

OPTIONAL TRAINING SOFTWARE PACKAGE:

 Comes with complete lifetime support and no renewal fees! This is a training software package that includes all training materials for a two day initial HF course. All the work has been done for you!

Course materials include:

 Hundreds of PowerPoint slides

 Extensive notes

 Videos

 Exercises

 Handouts

 Training supplements

 Test

 

COURSE TOPICS:

 General/Introduction to Human Factors

 Human Error

 The Dirty Dozen

 Safety Culture/Organizational Factors

 Human Performance and Limitations

 Communication

 Teamwork

 Procedures, Information, Tools, and Practices

 The Environment

 Professionalism and Integrity

 Summary of Major Maintenance Errors

 Facilitation Techniques and Adult Learning Principles

 Various Case Studies/Exercises 

 

REGISTRATION INFORMATION: 

Courses are conducted on-request at:

- Customer locations worldwide

- TACG location in Myrtle Beach, SC, USA

- TACG location in Fort Lauderdale, FL, USA

Click here for a quote for an on-request course

-OR-

Click here to see if this course is being offered as an upcoming, scheduled course

 

Human Factors Initial for Aircraft Maintenance

2 days

 

COURSE NAME: Human Factors Initial for Aircraft Maintenance

 

WHO SHOULD ATTEND? Maintenance technicians, managers, and supervisors

 

COURSE DURATION: 16.0 hrs. (2 days)

 

TIME: 8:00am-5:00pm daily (includes a one hour break for lunch)

 

WHAT TO BRING: N/A

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Coursebook

 Handouts

 Certificate of Training

 

COURSE TOPICS:

 General/Introduction to Human Factors

 Human Error

 The Dirty Dozen

 Safety Culture/Organizational Factors

 Human Performance and Limitations

 Communication

 Teamwork

 Procedures, Information, Tools, and Practices

 The Environment

 Professionalism and Integrity

 Summary of Major Maintenance Errors

 Various Case Studies/Exercises 

 

REGISTRATION INFORMATION: 

Courses are conducted on-request at:

- Customer locations worldwide

- TACG location in Myrtle Beach, SC, USA

- TACG location in Fort Lauderdale, FL, USA

Click here for a quote for an on-request course

-OR-

Click here to see if this course is being offered as an upcoming, scheduled course

 

Human Factors Recurrent for Aircraft Maintenance

1 day

 

COURSE NAME: Human Factors Recurrent for Aircraft Maintenance

 

WHO SHOULD ATTEND? Maintenance technicians, managers, and supervisors

 

COURSE DURATION: 8.0 hrs. (1 day)

 

TIME: 8:00am-5:00pm (includes a one hour break for lunch)

 

WHAT TO BRING: N/A

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Coursebook

 Handouts

 Certificate of Training

 

COURSE TOPICS:

 Comprehensive Dirty Dozen Review With Numerous Examples

 Large Group Exercise (case study related to the Dirty Dozen)

 SHELL Model Review

 Small Group Exercise (case study related to the SHELL model)

 Open Discussion / Q&A / Concluding Thoughts

 

REGISTRATION INFORMATION: 

Courses are conducted on-request at:

- Customer locations worldwide

- TACG location in Myrtle Beach, SC, USA

- TACG location in Fort Lauderdale, FL, USA

Click here for a quote for an on-request course

-OR-

Click here to see if this course is being offered as an upcoming, scheduled course

 

Human Factors Train-The-Trainer for Ramp Operations (long course)

5 days

 

COURSE NAME: Human Factors Train-The-Trainer for Ramp Operations

 

WHO SHOULD ATTEND? Company employees who will be responsible for developing and teaching human factors courses

 

COURSE DURATION: 40.0 hrs. (5 days)

 

TIME: 8:00am-5:00pm daily (includes a one hour break for lunch)

 

WHAT TO BRING: Laptop computer with Adobe Acrobat, Word, PowerPoint, and Excel

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Our full 2-day Initial Human Factors Course

 3 days of facilitator training

 Coursebook

 Handouts

 Certificate of Training

 

OPTIONAL TRAINING SOFTWARE PACKAGE:

 Comes with complete lifetime support and no renewal fees! This is a training software package that includes all training materials for a two day initial HF course. All the work has been done for you!

Course materials include:

 Hundreds of PowerPoint slides

 Extensive notes

 Videos

 Exercises

 Handouts

 Training supplements

 Test

 

COURSE TOPICS:

 General/Introduction to Human Factors

 Human Error

 The Dirty Dozen

 Safety Culture/Organizational Factors

 Human Performance and Limitations

 Communication

 Teamwork

 Procedures, Information, Tools, and Practices

 The Environment

 Professionalism and Integrity

 Facilitation Techniques and Adult Learning Principles

 Various Case Studies/Exercises 

 

REGISTRATION INFORMATION: 

Courses are conducted on-request at:

- Customer locations worldwide

- TACG location in Myrtle Beach, SC, USA

- TACG location in Fort Lauderdale, FL, USA

Click here for a quote for an on-request course

-OR-

Click here to see if this course is being offered as an upcoming, scheduled course

 

Human Factors Train-The-Trainer for Ramp Operations (short course)

3 days

 

COURSE NAME: Human Factors Train-The-Trainer for Ramp Operations

 

WHO SHOULD ATTEND? Company employees who will be responsible for developing and teaching human factors courses

 

COURSE DURATION: 24.0 hrs. (3 days)

 

TIME: 8:00am-5:00pm daily (includes a one hour break for lunch)

 

WHAT TO BRING: Laptop computer with Adobe Acrobat, Word, PowerPoint, and Excel

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Our full 2-day Initial Human Factors Course

 1 day of basic facilitator training

 Coursebook

 Handouts

 Certificate of Training

 

OPTIONAL TRAINING SOFTWARE PACKAGE:

 Comes with complete lifetime support and no renewal fees! This is a training software package that includes all training materials for a two day initial HF course. All the work has been done for you!

Course materials include:

 Hundreds of PowerPoint slides

 Extensive notes

 Videos

 Exercises

 Handouts

 Training supplements

 Test

 

COURSE TOPICS:

 General/Introduction to Human Factors

 Human Error

 The Dirty Dozen

 Safety Culture/Organizational Factors

 Human Performance and Limitations

 Communication

 Teamwork

 Procedures, Information, Tools, and Practices

 The Environment

 Professionalism and Integrity

 Facilitation Techniques and Adult Learning Principles

 Various Case Studies/Exercises 

 

REGISTRATION INFORMATION: 

Courses are conducted on-request at:

- Customer locations worldwide

- TACG location in Myrtle Beach, SC, USA

- TACG location in Fort Lauderdale, FL, USA

Click here for a quote for an on-request course

-OR-

Click here to see if this course is being offered as an upcoming, scheduled course

 

Human Factors Initial for Ramp Operations

2 days

 

COURSE NAME: Human Factors Initial for Ramp Operations

 

WHO SHOULD ATTEND? All personnel responsible for ramp/airside safety, including front line personnel, managers and supervisors

 

COURSE DURATION: 16.0 hrs. (2 days)

 

TIME: 8:00am-5:00pm daily (includes a one hour break for lunch)

 

WHAT TO BRING: N/A

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Coursebook

 Handouts

 Certificate of Training

 

COURSE TOPICS:

 General/Introduction to Human Factors

 Human Error

 The Dirty Dozen

 Safety Culture/Organizational Factors

 Human Performance and Limitations

 Communication

 Teamwork

 Procedures, Information, Tools, and Practices

 The Environment

 Professionalism and Integrity

 Various Case Studies/Exercises 

 

REGISTRATION INFORMATION: 

Courses are conducted on-request at:

- Customer locations worldwide

- TACG location in Myrtle Beach, SC, USA

- TACG location in Fort Lauderdale, FL, USA

Click here for a quote for an on-request course

-OR-

Click here to see if this course is being offered as an upcoming, scheduled course

 

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