The Aviation Consulting Group

 

A Worldwide Leader in Human Factors and Line Operations Safety Audit (LOSA) Training

 

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Human Factors Training

 

 

Quick Jump

Why Human Factors Training?

Live Training vs. Online or CBT

HF for Maintenance Operations

HF for Ramp Operations

Customizable Courses for Aviation

HF Program Implementation

HF Courses Offered

 

    

     Human Factors (HF) training has proven to be an effective countermeasure against human error in the workplace. The Aviation Consulting Group's HF courses create an in-depth understanding and awareness of the factors that contribute to human error; errors that lead to accidents and incidents that cost billions of dollars' worth of damage and loss of life each year. Most, if not all, of these accidents are preventable! HF training is a highly cost-effective tool that can help minimize human error and reduce accidents and incidents in the workplace.

 

     TACG is a worldwide leading provider of aviation HF training. We have been providing HF training to aviation operators on a worldwide basis since 2000. Our HF courses are cost-effective, flexible, and practical (we minimize theory and maximize real-world experiences, examples, and case studies).

 

Human Factors Defined

 

The multidisciplinary field of human factors is devoted to optimizing human performance and reducing human error. It incorporates the methods and principles of the behavioral and social sciences, engineering, and physiology. It is the applied science that studies people working together in concert with machines. It embraces variables that influence individual performance and variables that influence team or crew performance. It is recognized that inadequate system design or inadequate operator training can contribute to individual human error that leads to system performance degradation. Further, it is recognized that inadequate design and management of crew tasks can contribute to group errors that lead to system performance degradation.

Live Training Is More Effective Than Online Or CBT

 

     When it comes to HF training...a soft skills subject...the most effective delivery method is face-to-face with a live facilitator. Our highly experienced facilitators present timely, research-based topics, guide discussions, and interject lots of anecdote (as well as some humor). A face-to-face class also allows greater interaction between attendees through personal experiences, large/small group exercises, activities, and case studies. Additionally, a live facilitator can answer student questions in real time. These are just some of the benefits of face-to-face training versus online or computer-based training.

 

HF For Maintenance Operations

 

 

     Our HF(M) courses are specifically targeted to aircraft maintenance activities. The courses have been approved by regulators and CAA's worldwide (including FAA, Transport Canada, and EASA) and are also approved for FAA I/A renewals and the FAA AMT Awards Program. We work with manufacturers, airlines, MRO's, FBO's, and more. Scroll down to see our available HF courses for maintenance operations. You may also be interested in our LOSA for Maintenance Operations course

HF For Ramp Operations

 

 

     The Flight Safety Foundation (Lacagnina, 2007) estimates that the airline industry worldwide is losing $5 billion a year in direct and indirect costs associated with aircraft damage on the ramp. It is further estimated that 243,000 people are injured on the ramp every year. The majority of these financial losses, and on-the-job injuries, are due to human factors (HF) issues, and almost all of them are preventable!

    

     Our HF(R) courses are specifically targeted to airside (and even landside) activities. We work with airports, contractors, caterers, cleaners, or any company that conducts work in the ramp environment. Scroll down to see our available HF courses for ramp operations. You may also be interested in our LOSA for Ramp Operations course

Customizable Courses For Aviation

 

     TACG offers the most flexible HF course in the aviation industry. We can modify and customize courses (i.e., content and time) to meet client needs and requirements.

 

Need a customized HF course for an FBO? We can do that!

How about a customized HF course specifically for upper management? No problem!

Or, perhaps you are a manufacturer and would like a course that specifically addresses HF in the manufacturing/production process. We can do that too!   

 

     For additional information on customizable courses, please contact us by clicking here

 

Need A Self-Sustaining HF Program For Your Organization? 

    

     TACG can help your organization develop its own self-sustaining HF program! We've done it for Cessna Aircraft (see case study below) and we can do it for you! We provide HF implementation and consultation to large and small organizations on a worldwide basis.

 

 

Case Study

     In the spring of 2006, Cessna Aircraft contacted TACG to explore the possibility of implementing a human factors training program for all of its facilities (2300+ employees). After a formal presentation/interview, Cessna chose TACG, on a 6 month contractual basis, to develop and implement its human factors training program. TACG president Dr. Bob Baron developed the program on a highly collaborative basis with high-level Cessna training personnel. The human factors program included development of customized training media, train-the-trainer courses and assessment methods. Dr. Baron received excellent feedback on this major project and Cessna Aircraft has been cited in the media as having a “world class” human factors training program for its employees (cited in Aviation Maintenance Magazine, January 2009).

 

Human Factors Courses Offered

 

Quick Jump

HF courses for aircraft maintenance

HF Train-The-Trainer for Aircraft Maintenance

HF Initial for Aircraft Maintenance

HF Recurrent for Aircraft Maintenance

Human Factors Workshop for Upper/Middle Management

 

HF courses for ramp operations

HF Train-The-Trainer for Ramp Operations

HF Initial for Ramp Operations

Human Factors Train-The-Trainer for Aircraft Maintenance

5 days

 

COURSE NAME: Human Factors Train-The-Trainer for Aircraft Maintenance 

 

WHO SHOULD ATTEND? Company employees who will be responsible for developing and teaching human factors courses

 

COURSE LOCATION:

On request at your location. We conduct courses worldwide!

 

COURSE FEE: Click here for a quote

 

COURSE DURATION: 40.0 hrs. (5 days)

 

TIME: 8:00am-5:00pm daily (includes a one hour break for lunch)

 

WHAT TO BRING: Laptop computer with Adobe Acrobat, Word, PowerPoint, and Excel

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Our full 2-day Initial Human Factors Course

 3 days of facilitator training

 Coursebook

 Handouts

 Certificate of Training

 

COURSE TOPICS:

 General/Introduction to Human Factors

 Human Error

 The Dirty Dozen

 Safety Culture/Organizational Factors

 Human Performance and Limitations

 Communication

 Teamwork

 Procedures, Information, Tools, and Practices

 The Environment

 Professionalism and Integrity

 Summary of Major Maintenance Errors

 Facilitation Techniques and Adult Learning Principles

 Various Case Studies/Exercises 

Human Factors Initial for Aircraft Maintenance

2 days

 

COURSE NAME: Human Factors Initial for Aircraft Maintenance

 

WHO SHOULD ATTEND? Maintenance technicians, managers, and supervisors

 

COURSE LOCATION:

On request at your location. We conduct courses worldwide!

 

COURSE FEE: Click here for a quote

 

COURSE DURATION: 16.0 hrs. (2 days)

 

TIME: 8:00am-5:00pm daily (includes a one hour break for lunch)

 

WHAT TO BRING: N/A

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Coursebook

 Handouts

 Certificate of Training

 

COURSE TOPICS:

 General/Introduction to Human Factors

 Human Error

 The Dirty Dozen

 Safety Culture/Organizational Factors

 Human Performance and Limitations

 Communication

 Teamwork

 Procedures, Information, Tools, and Practices

 The Environment

 Professionalism and Integrity

 Summary of Major Maintenance Errors

 Various Case Studies/Exercises 

Human Factors Recurrent for Aircraft Maintenance

1 day

 

COURSE NAME: Human Factors Recurrent for Aircraft Maintenance

 

WHO SHOULD ATTEND? Maintenance technicians, managers, and supervisors

 

COURSE LOCATION:

On request at your location. We conduct courses worldwide!

 

COURSE FEE: Click here for a quote

 

COURSE DURATION: 8.0 hrs. (1 day)

 

TIME: 8:00am-5:00pm (includes a one hour break for lunch)

 

WHAT TO BRING: N/A

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Coursebook

 Handouts

 Certificate of Training

 

COURSE TOPICS:

 Dirty Dozen / SHELL / Swiss Cheese Model Review

 Errors in the Workplace

 Failure to Follow Procedures

 Complacency

 Fatigue

 Shift Turnovers

 Course Takeaways

 Various Case Studies/Exercises 

Human Factors Workshop for Upper/Middle Management

1 day

 

WORKSHOP NAME: Human Factors Workshop for Upper/Middle Management

 

WHO SHOULD ATTEND? Upper and Middle Managers

 

WORKSHOP LOCATION:

On request at your location. We conduct courses worldwide!

 

WORKSHOP FEE: Click here for a quote

 

WORKSHOP DURATION: 8.0 hrs. (1 day)

 

TIME: 8:00am-5:00pm (includes a one hour break for lunch)

 

WHAT TO BRING: N/A

 

WHAT TO WEAR: Business casual

 

INCLUDED IN WORKSHOP:

 Coursebook

 Handouts

 Certificate of Training

 

WORKSHOP TOPICS (may be modified/revised at facilitator discretion):

 Organizational Culture

 Safety Culture and Safety Climate

 Human Error in the Workplace

 Safety Risk Management

 Safety ROI

 Various Case Studies/Exercises 

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 [Line Operations Safety Audit]  [Human Factors]  [Safety Management Systems]

[Crew Resource Management]  [Train-The-Trainer]  [Aviation Training Development]

  [Fatigue Countermeasures]  [Airport/Ramp Safety]

   [Helicopter Safety]  [Expert Witness]  [Home]