Human Factors (HF) training has proven to be an effective countermeasure
against human error in the workplace. The Aviation Consulting Group's HF courses create an in-depth understanding and
awareness of the factors that contribute to human error; errors that lead to
accidents and incidents that cost billions of dollars worth of damage and loss of life
each year. Most, if not all, of these accidents
are preventable! HF training is a highly cost-effective tool that can help
minimize human error and reduce accidents and incidents in the workplace.
TACG is a worldwide leading provider of aviation HF training. We
have been providing HF training to aviation
operators on a worldwide basis since 2000. Our
HF courses are cost-effective, flexible, and practical (we minimize
theory and maximize real-world experiences, examples, and case studies).
courses are delivered either onsite (at client location) or at TACG
locations in Myrtle Beach, SC, USA or Fort Lauderdale, FL, USA. Courses at
TACG locations are offered on a scheduled basis as well as on-request
(custom course dates) based on clients' scheduling needs or preferences.
Upcoming, scheduled courses at our locations can be viewed by
The multidisciplinary field of human factors
is devoted to optimizing human performance and reducing human error. It
incorporates the methods and principles of the behavioral and social
sciences, engineering, and physiology. It is the applied science that
studies people working together in concert with machines. It embraces
variables that influence individual performance and variables that
influence team or crew performance. It is recognized that inadequate
system design or inadequate operator training can contribute to individual
human error that leads to system performance degradation. Further, it is
recognized that inadequate design and management of crew tasks can
contribute to group errors that lead to system performance degradation
When it comes
to HF training...asoft skills
subject...the most effective delivery method is face-to-face with a live
facilitator. Our highly experienced facilitators present timely,
research-based topics, guide discussions, and interject lots of anecdote
(as well as some humor). A face-to-face class also allows greater
interaction between attendees through personal experiences, large/small
group exercises, activities, and case studies. Additionally, a live
facilitator can answer student questions in real time. These are just some
of the benefits of face-to-face training versus online or computer-based
HF(M) courses are specifically targeted to aircraft maintenance activities.
The courses have been approved by regulators and CAA's worldwide (including
FAA, Transport Canada, and EASA) and are alsoapproved
for FAA I/A renewals and the FAA AMT Awards Program. We work with
manufacturers, airlines, MRO's, FBO's, and more. Scroll down to see our
available HF courses for maintenance operations. You may also be interested
in our LOSA for Maintenance Operations course
Flight Safety Foundation (Lacagnina, 2007) estimates that the airline
industry worldwide is losing $5 billion a year in direct and indirect costs
associated with aircraft damage on the ramp. It is further estimated that
243,000 people are injured on the ramp every year.The
majority of these financial losses, and on-the-job injuries, are due to
human factors (HF) issues, and almost all of them are preventable!
courses are specifically targeted to airside (and even landside) activities.
We work with airports, contractors, caterers, cleaners, or any company that
conducts work in the ramp environment. Scroll down to see our available HF
courses for ramp operations.
You may also be interested in our
LOSA for Ramp Operations course
In addition to the aviation industry, TACG also offers HF courses and
consulting to other high-risk industries. Based on the proven
error-reduction strategies used for decades in the aviation industry, our
courses are easily transferable to other high-risk, high-consequence
businesses. And, as always, we customize your course to fit your specific
industry, utilizing practical case studies and less theory.
Some of the more notable and
significant human factors-related accidents that have occurred in high-risk,
high-consequence industries include:
At the Chernobyl Nuclear Power Plant in Prypiat, Ukraine
a test on reactor number four goes out of control, resulting in a nuclear
meltdown. The ensuing steam explosion and fire killed up to 50 people with
estimates that there may be between 4,000 and several hundred thousand
additional cancer deaths over time.
Three Mile Island Accident
(partial nuclear meltdown)
Mechanical failures in the non-nuclear secondary system,
followed by a stuck-open pilot-operated relief valve (PORV) in the primary
system, allowed large amounts of reactor coolant to escape. Plant operators
initially failed to recognize the loss of coolant, resulting in a partial
meltdown. The reactor was brought under control but not before up to 481 PBq
(13 million curies) of radioactive gases were released into the atmosphere.
Piper Alpha Accident
(oil rig explosion)
Explosion and fire on a North Sea oil production platform
kills 167 people. Total insured loss is about US$3.4 billion. To date it is
rated as the world's worst offshore oil disaster in terms both of lives lost
and impact to industry.
Exxon Valdez Accident
(oil tanker grounding)
The Exxon Valdez, an oil tanker, hit Prince William
Sound's Bligh Reef dumping an estimated minimum 10.8 million US gallons
(40.9 million litres, or 250,000 barrels) of crude oil into the sea. It is
considered to be one of the most devastating human-caused environmental
disasters ever to occur in history.
Deepwater Horizon Accident
Eleven oil platform workers died in an explosion and fire
that resulted in a massive oil spill in the Gulf of Mexico, considered the
largest offshore spill in U.S. history.
Occurred in India and is one of the largest industrial
disasters on record. A runaway reaction in a tank containing poisonous
methyl isocyanate caused the pressure relief system to vent large amounts to
the atmosphere at a Union Carbide India Limited plant. Estimates of its
death toll range from 4,000 to 20,000.
An Alvia high-speed train
traveling from Madrid to
the north-west of Spain, derailed at high speed on a bend about 4
kilometres (2.5 mi) outside of the railway station at Santiago de
Compostela, Spain. Of the 222 people (218 passengers and 4 crew) aboard,
around 140 were injured and 79 died. The train's data recorder showed that
it was traveling at about twice the posted speed limit of 80 kilometres
per hour (50 mph) when it entered a bend in the line.
apart 73 seconds into its flight, leading to the deaths of its seven crew
members. The spacecraft disintegrated over the Atlantic Ocean, off the
coast of Cape Canaveral, Florida. Disintegration of the vehicle began
after an O-ring seal in its right solid rocket booster (SRB) failed at
liftoff. The O-ring failure caused a breach in the SRB joint it sealed,
allowing pressurized hot gas from within the solid rocket motor to reach
the outside and impinge upon the adjacent SRB attachment hardware and
external fuel tank. This led to the separation of the right-hand SRB's aft
attachment and the structural failure of the external tank. Aerodynamic
forces broke up the orbiter.
TACG can help your organization develop its own self-sustaining HF
program! We've done it for Cessna Aircraft (see case study below) and we can
do it for you! We provide HF implementation and consultation to large and
small organizations on a worldwide basis.
the spring of 2006, Cessna Aircraft contacted TACG to explore the
possibility of implementing a human factors training program for all of its
facilities (2300+ employees). After a formal presentation/interview, Cessna
chose TACG, on a 6 month contractual basis, to develop and implement its
human factors training program. TACG president Dr. Bob Baron developed the
program on a highly collaborative basis with high-level Cessna training
personnel. The human factors program included development of customized
training media, train-the-trainer courses and assessment methods. Dr. Baron
received excellent feedback on this major project and Cessna Aircraft has
been cited in the media as having a “world class” human factors training
program for its employees (cited in Aviation Maintenance Magazine, January