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Human Factors

For aircraft maintenance and ramp/airside operations

 

     The Aviation Consulting Group is a worldwide leading provider of aviation Human Factors (HF) training. We offer HF courses for aircraft maintenance as well as ramp/airside operations. Our HF courses have been approved by regulators and CAA's worldwide (including FAA, Transport Canada, and EASA) and are also approved for FAA I/A renewals and the FAA AMT Awards Program.

 

     The Flight Safety Foundation (Lacagnina, 2007) estimates that the airline industry worldwide is losing $5 billion a year in direct and indirect costs associated with aircraft damage on the ramp. It is further estimated that 243,000 people are injured on the ramp every year. The majority of these financial losses, and on-the-job injuries, are due to human factors (HF) issues, and almost all of them are preventable!

    

     When it comes to HF training, a soft skills subject, the most effective delivery method is face-to-face with a live facilitator. Our highly experienced facilitators present timely, research-based topics, guide discussions, and interject lots of anecdote (as well as some humor). A face-to-face class also allows greater interaction between attendees through personal experiences, large/small group exercises, activities, and case studies. Additionally, a live facilitator can answer student questions in real time. These are just some of the benefits of face-to-face training versus online or computer-based training.

    

     TACG delivers cost-effective, schedule-friendly HF courses to organizations ranging from small, family-owned turbine repair facilities all the way up to some of the largest aviation companies in the world. In fact, we can help your large organization develop its own self-sustaining HF program like we've done with Cessna Aircraft (see case study below).

 

Case Study

 

     In the spring of 2006, Cessna Aircraft contacted TACG to explore the possibility of implementing a human factors training program for all of its facilities (2300+ employees). After a formal presentation/interview, Cessna chose TACG, on a 6 month contractual basis, to develop and implement its human factors training program. TACG president Dr. Bob Baron developed the program on a highly collaborative basis with high-level Cessna training personnel. The human factors program included development of customized training media, train-the-trainer courses and assessment methods. Dr. Baron received excellent feedback on this major project and Cessna Aircraft has been cited in the media as having a “world class” human factors training program for its employees (cited in Aviation Maintenance Magazine, January 2009).

HF Courses Offered

 

Quick Jump (HF courses for aircraft maintenance)

Human Factors Train-The-Trainer for Aircraft Maintenance (long course)

Human Factors Train-The-Trainer for Aircraft Maintenance (short course)

Human Factors Initial for Aircraft Maintenance

Human Factors Recurrent for Aircraft Maintenance

 

Quick Jump (HF courses for ramp operations)

Human Factors Train-The-Trainer for Ramp Operations (long course)

Human Factors Train-The-Trainer for Ramp Operations (short course)

Human Factors Initial for Ramp Operations

Human Factors Train-The-Trainer for Aircraft Maintenance (long course)

5 days

 

COURSE NAME: Human Factors Train-The-Trainer for Maintenance 

 

WHO SHOULD ATTEND? Company employees who will be responsible for developing and teaching human factors courses

 

COURSE DURATION: 40.0 hrs. (5 days)

 

TIME: 8:00am-5:00pm daily (includes a one hour break for lunch)

 

WHAT TO BRING: Laptop computer with Adobe Acrobat, Word, PowerPoint, and Excel

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Our full 2-day Initial Human Factors Course

 3 days of facilitator training

 Coursebook

 Handouts

 Certificate of Training

 Optional training software package (comes with complete lifetime support and no renewal fees!)

         This is a training software package that includes all training materials for a two day initial HF course.

         All the work has been done for you!

         Course materials include:

                 Hundreds of PowerPoint slides

                 Extensive notes

                 Videos

                 Exercises

                 Handouts

                 Training supplements

                 Tests 

 

COURSE TOPICS:

 General/Introduction to Human Factors

 Human Error

 The Dirty Dozen

 Safety Culture/Organizational Factors

 Human Performance and Limitations

 Communication

 Teamwork

 Procedures, Information, Tools, and Practices

 The Environment

 Professionalism and Integrity

 Summary of Major Maintenance Errors

 Facilitation Techniques and Adult Learning Principles

 Various Case Studies/Exercises 

 

REGISTRATION INFORMATION: 

Courses are conducted on-request at customer locations worldwide or at TACG locations in Myrtle Beach, SC, USA and Fort Lauderdale, FL, USA. Click here for a quote for an on-request course; or

Click here to see if this course is being offered as an upcoming, scheduled course

 

Human Factors Train-The-Trainer for Aircraft Maintenance (short course)

3 days

 

COURSE NAME: Human Factors Train-The-Trainer for Maintenance 

 

WHO SHOULD ATTEND? Company employees who will be responsible for developing and teaching human factors courses

 

COURSE DURATION: 24.0 hrs. (3 days)

 

TIME: 8:00am-5:00pm daily (includes a one hour break for lunch)

 

WHAT TO BRING: Laptop computer with Adobe Acrobat, Word, PowerPoint, and Excel

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Our full 2-day Initial Human Factors Course

 1 day of basic facilitator training

 Coursebook

 Handouts

 Certificate of Training

 Optional training software package (comes with complete lifetime support and no renewal fees!)

         This is a training software package that includes all training materials for a two day initial HF course.

         All the work has been done for you!

         Course materials include:

                 Hundreds of PowerPoint slides

                 Extensive notes

                 Videos

                 Exercises

                 Handouts

                 Training supplements

                 Tests 

 

COURSE TOPICS:

 General/Introduction to Human Factors

 Human Error

 The Dirty Dozen

 Safety Culture/Organizational Factors

 Human Performance and Limitations

 Communication

 Teamwork

 Procedures, Information, Tools, and Practices

 The Environment

 Professionalism and Integrity

 Summary of Major Maintenance Errors

 Facilitation Techniques and Adult Learning Principles

 Various Case Studies/Exercises 

 

REGISTRATION INFORMATION: 

Courses are conducted on-request at customer locations worldwide or at TACG locations in Myrtle Beach, SC, USA and Fort Lauderdale, FL, USA. Click here for a quote for an on-request course; or

Click here to see if this course is being offered as an upcoming, scheduled course

Human Factors Initial for Aircraft Maintenance

2 days

 

COURSE NAME: Human Factors Initial for Maintenance

 

WHO SHOULD ATTEND? Maintenance technicians, managers, and supervisors

 

COURSE DURATION: 16.0 hrs. (2 days)

 

TIME: 8:00am-5:00pm daily (includes a one hour break for lunch)

 

WHAT TO BRING: N/A

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Coursebook

 Handouts

 Certificate of Training

 

COURSE TOPICS:

 General/Introduction to Human Factors

 Human Error

 The Dirty Dozen

 Safety Culture/Organizational Factors

 Human Performance and Limitations

 Communication

 Teamwork

 Procedures, Information, Tools, and Practices

 The Environment

 Professionalism and Integrity

 Summary of Major Maintenance Errors

 Various Case Studies/Exercises 

 

REGISTRATION INFORMATION: 

Courses are conducted on-request at customer locations worldwide or at TACG locations in Myrtle Beach, SC, USA and Fort Lauderdale, FL, USA. Click here for a quote for an on-request course; or

Click here to see if this course is being offered as an upcoming, scheduled course

 

 

Human Factors Recurrent for Aircraft Maintenance

1 day

 

COURSE NAME: Human Factors Recurrent for Maintenance

 

WHO SHOULD ATTEND? Maintenance technicians, managers, and supervisors

 

COURSE DURATION: 8.0 hrs. (1 day)

 

TIME: 8:00am-5:00pm (includes a one hour break for lunch)

 

WHAT TO BRING: N/A

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Coursebook

 Handouts

 Certificate of Training

 

COURSE TOPICS:

 Comprehensive Dirty Dozen Review With Numerous Examples

 Large Group Exercise (case study related to the Dirty Dozen)

 SHELL Model Review

 Small Group Exercise (case study related to the SHELL model)

 Open Discussion / Q&A / Concluding Thoughts

 

REGISTRATION INFORMATION: 

Courses are conducted on-request at customer locations worldwide or at TACG locations in Myrtle Beach, SC, USA and Fort Lauderdale, FL, USA. Click here for a quote for an on-request course; or

Click here to see if this course is being offered as an upcoming, scheduled course

 

 

Human Factors Train-The-Trainer for Ramp Operations (long course)

5 days

 

COURSE NAME: Human Factors Train-The-Trainer for Ramp Operations

 

WHO SHOULD ATTEND? Company employees who will be responsible for developing and teaching human factors courses

 

COURSE DURATION: 40.0 hrs. (5 days)

 

TIME: 8:00am-5:00pm daily (includes a one hour break for lunch)

 

WHAT TO BRING: Laptop computer with Adobe Acrobat, Word, PowerPoint, and Excel

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Our full 2-day Initial Human Factors Course

 3 days of facilitator training

 Coursebook

 Handouts

 Certificate of Training

 Optional training software package (comes with complete lifetime support and no renewal fees!)

         This is a training software package that includes all training materials for a two day initial HF course.

         All the work has been done for you!

         Course materials include:

                 Hundreds of PowerPoint slides

                 Extensive notes

                 Videos

                 Exercises

                 Handouts

                 Training supplements

                 Tests 

 

COURSE TOPICS:

 General/Introduction to Human Factors

 Human Error

 The Dirty Dozen

 Safety Culture/Organizational Factors

 Human Performance and Limitations

 Communication

 Teamwork

 Procedures, Information, Tools, and Practices

 The Environment

 Professionalism and Integrity

 Facilitation Techniques and Adult Learning Principles

 Various Case Studies/Exercises 

 

REGISTRATION INFORMATION: 

Courses are conducted on-request at customer locations worldwide or at TACG locations in Myrtle Beach, SC, USA and Fort Lauderdale, FL, USA. Click here for a quote for an on-request course; or

Click here to see if this course is being offered as an upcoming, scheduled course

 

 

Human Factors Train-The-Trainer for Ramp Operations (short course)

3 days

 

COURSE NAME: Human Factors Train-The-Trainer for Ramp Operations

 

WHO SHOULD ATTEND? Company employees who will be responsible for developing and teaching human factors courses

 

COURSE DURATION: 24.0 hrs. (3 days)

 

TIME: 8:00am-5:00pm daily (includes a one hour break for lunch)

 

WHAT TO BRING: Laptop computer with Adobe Acrobat, Word, PowerPoint, and Excel

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Our full 2-day Initial Human Factors Course

 1 day of basic facilitator training

 Coursebook

 Handouts

 Certificate of Training

 Optional training software package (comes with complete lifetime support and no renewal fees!)

         This is a training software package that includes all training materials for a two day initial HF course.

        All the work has been done for you!

        Course materials include:

                 Hundreds of PowerPoint slides

                Extensive notes

                Videos

                Exercises

                Handouts

                Training supplements

                 Tests 

 

COURSE TOPICS:

 General/Introduction to Human Factors

 Human Error

 The Dirty Dozen

 Safety Culture/Organizational Factors

 Human Performance and Limitations

 Communication

 Teamwork

 Procedures, Information, Tools, and Practices

 The Environment

 Professionalism and Integrity

 Facilitation Techniques and Adult Learning Principles

 Various Case Studies/Exercises 

 

REGISTRATION INFORMATION: 

Courses are conducted on-request at customer locations worldwide or at TACG locations in Myrtle Beach, SC, USA and Fort Lauderdale, FL, USA. Click here for a quote for an on-request course; or

Click here to see if this course is being offered as an upcoming, scheduled course

 

 

Human Factors Initial for Ramp Operations

2 days

 

COURSE NAME: Human Factors Initial for Ramp Operations

 

WHO SHOULD ATTEND? All personnel responsible for ramp/airside safety, including front line personnel, managers and supervisors

 

COURSE DURATION: 16.0 hrs. (2 days)

 

TIME: 8:00am-5:00pm daily (includes a one hour break for lunch)

 

WHAT TO BRING: N/A

 

WHAT TO WEAR: Business casual

 

INCLUDED IN COURSE:

 Coursebook

 Handouts

 Certificate of Training

 

COURSE TOPICS:

 General/Introduction to Human Factors

 Human Error

 The Dirty Dozen

 Safety Culture/Organizational Factors

 Human Performance and Limitations

 Communication

 Teamwork

 Procedures, Information, Tools, and Practices

 The Environment

 Professionalism and Integrity

 Various Case Studies/Exercises 

 

REGISTRATION INFORMATION: 

Courses are conducted on-request at customer locations worldwide or at TACG locations in Myrtle Beach, SC, USA and Fort Lauderdale, FL, USA. Click here for a quote for an on-request course; or

Click here to see if this course is being offered as an upcoming, scheduled course

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