Title Interviewing and Investigation
Objectives
  • Define the General Interview Process
  • Interpret Both Verbal and Non-Verbal Communication Responses
  • Develop an Interview Methodology
  • Conduct Mock Interviews (classroom activities)
  • Define the Purpose of Investigations
  • Understand the Various Investigation Models
  • Analyze Safety Data
  • Write Effective Reports
  • Conduct Mock Investigations (classroom activities)
Who Should Attend Those company employees responsible for conducting safety interviews and investigations. This includes, but is not limited to, the Safety Manager, Quality Manager, Department Heads, or any other employee who needs, or requires, the ability to conduct interviews and investigations within the organization.    
Location

On request at your location. We conduct courses worldwide!

Fee Click here for a quote
Duration 40.0 hrs. (5 days)
Time 8:00am-5:00pm daily (includes a one hour break for lunch)
What to Bring Laptop computer with Adobe Acrobat, Word, PowerPoint, and Excel
Included
  • Coursebook
  • Handouts
  • Certificate of Training
Topics
  • Introduction to Interviewing
  • The Basics of Communication
  • Non-Verbal Communication
  • The Interview Process
  • Interviewing Exercises and Practice (including role-play)
  • Introduction to Investigations
  • Purpose of Investigations
  • Types of Investigations
  • Investigation Models
  • Analyzing Data
  • Writing Effective Reports
  • Investigation Exercises and Practice
  • Various Case Studies