After a year of intensive, collaborative research with a large airline, we finally have the first validated Line Operations Safety Audit for the Cabin (LOSA-C) program available to airlines on a global basis!
The Line Operations Safety Audit (LOSA) program began in the 1990s as a proactive safety tool focusing primarily on airline flight deck operations. Recently, the LOSA concept has been adapted to other aviation sectors including helicopter, ramp, and maintenance operations. During 2015, we took a keen interest in adapting LOSA to cabin operations—not only as a new stand-alone LOSA program—but also as an ideal way to integrate the flight deck with the cabin in order to get a “complete picture” of a typical flight (observations from the very front to the very back of the aircraft—by conducting concurrent LOSAs).
LOSA observers are trained company personnel, and the data collected are confidential and non-punitive. LOSA is built on the Threat and Error Management model (TEM). TEM proactively enables organizations to manage threats, errors, and undesired states that exist in the cabin. These threats, errors, and undesired states can emanate from passengers (i.e., passenger intoxication events), equipment (i.e., MEL items), procedures (i.e., non-adherence to SOPs), policies (i.e., catering protocols), and more. LOSA-C is an ideal way to identify these threats, errors, and undesired states and to understand—in real-time—the cabin crew responses.