Title Effective Communication for Safety (Course)
Objectives
  • Develop more effective communication skills
  • Understand the various forms of communication
  • Apply conflict resolution methods when and if required
  • Apply assertiveness when and if required
  • Discuss how culture can affect the communication process
  • Demonstrate effective communication within groups and teams
  • Apply proper communication when dealing with the media
Who Should Attend

This course is recommended for ALL company employees; from top management all the way down to the line personnel. In fact, we encourage a mix of management and line personnel to attend this course together. We are confident that every student will be a better communicator at the conclusion of the course (and take away things that can be used on the job the very next day)! This course is ideal for, but not limited to:

  • Upper/Middle Management
  • Quality Inspectors
  • Safety Managers
  • Pilots
  • Cabin Crew
  • Dispatchers
  • Aircraft Maintenance Technicians (AMTs)
Location

On request at your location. We conduct courses worldwide!

Fee Click here for a quote
Duration 40.0 hrs. (5 days)
Time 8:00am-5:00pm daily (includes a one hour break for lunch)
What to Bring Laptop computer with Adobe Acrobat, Word, PowerPoint, and Excel
Included
  • Coursebook
  • Handouts
  • Certificate of Training
Topics
  • Introduction to Communication
  • Forms and Methods of Communication
  • Communication Styles
  • Written Communication
  • Verbal Communication
  • Non-Verbal Communication
  • Face-To-Face Communication
  • Email Communication
  • Telephone Communication
  • Questioning and Listening Skills
  • How to be an Effective Communicator
  • Barriers to Communication
  • Conflict Resolution
  • Assertiveness
  • Cultural Influences on Communication
  • Communication in Groups and Teams
  • Communication in Crisis Mode (Emergency Response Plan)
  • Dealing With the Media
  • Various Case Studies
  • Role Playing/Exercises