Title Interviewing and Investigation Course
Objectives
  • Apply a Just Culture in your organization
  • Define the roles of the interviewer and witness
  • Understand the communication process
  • Describe the human memory process
  • Apply safety interviewing techniques in your organization
  • Perform internal incident/event investigations in your organization
Who Should Attend
  • Quality Managers
  • Safety Managers
  • SMS Safety Committee Members

Location

On request at your location. We conduct courses worldwide!

Fee Click here for a quote
Duration 40.0 hrs. (5 days)
Time 8:00am-5:00pm daily (includes a one hour break for lunch)
What to Bring Laptop computer with Adobe Acrobat, Word, PowerPoint, and Excel
Included
  • Coursebook
  • Handouts
  • Certificate of Training
Topics
  • Course Introduction
  • Just Culture
  • Introduction to Interviewing
  • Communication Processes
  • Human Memory
  • Interviewing Methods (including proactive approaches)
  • Interview Role-Playing/Exercises
  • Introduction to Error/Event Investigation
  • Human Factors in Investigations
  • Types of Error/Event Investigation Models
  • Conducting an Investigation
  • Investigation Case Studies/Exercises