Human Factors Training

 

 

Human Factors (HF) training has proven to be an effective countermeasure against human error in the aircraft maintenance workplace. The Aviation Consulting Group's HF courses create an in-depth understanding and awareness of the factors that contribute to human error; errors that lead to accidents and incidents that cost billions of dollars' worth of damage and loss of life each year. Most, if not all, of these accidents are preventable. HF training is a highly cost-effective tool that can help minimize human error and reduce accidents and incidents in the workplace.

TACG is a worldwide leading provider of aviation HF training. We have been providing HF training to aviation operators on a worldwide basis since 2000. Our HF courses are cost-effective, flexible, and practical (we minimize theory and maximize real-world experiences, examples, and case studies). TACG offers HF courses for airline line maintenance facilities, MROs, FBOs, manufacturers, and more. TACG's HF courses meet and exceed the requirements of Regulators worldwide (including FAA, Transport Canada, and EASA).

 

 

What is Human Factors?

The multidisciplinary field of human factors is devoted to optimizing human performance and reducing human error. It incorporates the methods and principles of the behavioral and social sciences, engineering, and physiology. It is the applied science that studies people working together in concert with machines. It embraces variables that influence individual performance and variables that influence team or crew performance. It is recognized that inadequate system design or inadequate operator training can contribute to individual human error that leads to system performance degradation. Further, it is recognized that inadequate design and management of crew tasks can contribute to group errors that lead to system performance degradation (FAA definition).

 


 

Human Factors Courses Delivered Onsite- Worldwide

TACG has been delivering HF courses to aviation operators on a global basis since 2000! TACG instructors are highly qualified and experienced professionals who are well versed in delivering successful HF training events around the world, and who are sensitive to cultural differences among aviation Operators, both geographically and organizationally.

TACG offers the following HF courses at customer locations worldwide:

  • Human Factors for Aviation Maintenance Train-The-Trainer
  • Human Factors for Aviation Maintenance Initial
  • Human Factors for Aviation Maintenance Recurrent
  • Human Factors for Aviation Maintenance Workshop for Upper/Middle Management

Course descriptions are provided below.

Also on this page you will find information regarding our custom HF course development and HF assessment services.

Human Factors for Aviation Maintenance Train-The-Trainer

(5 days)

 

This course meets and exceeds the requirements of Regulators worldwide (including FAA, Transport Canada, and EASA). We guarantee it!

This HF Instructor (Train-The-Trainer) course is appropriate for company personnel who would like to learn how to develop and teach HF courses. This is a 5-day intensive course that, upon successful completion, will certify the candidate as a company HF trainer, and be approvable as such by your CAA.

There are no prerequisites for this course; however, the ideal candidate should:

  • Have adequate knowledge of HF
  • Have adequate knowledge of Human Performance and Limitations
  • Have completed HF training
  • Have experience as an instructor/facilitator in some capacity
  • Have a pleasant demeanor and be respected by company colleagues

Core topics (HF training portion):

  • Introduction to Human Factors
  • Human Error
  • The Dirty Dozen
  • Case Study
  • Culture
  • Human Performance and Limitations
  • Communication
  • Teamwork
  • Procedures and Information
  • Professionalism and Integrity

Core topics (Train-the-Trainer portion):

  • First Student Presentation/Peer Evaluation/Feedback (taped)
  • Theories of Learning
  • Biological Bases of Learning
  • Course Development
  • Facilitation Techniques
  • Presentation Methods
  • PowerPoint
  • Assessing Learning Outcomes
  • Recurrent Training Methods
  • Second Student Presentation/Peer Evaluation/Feedback (taped)

Optional Human Factors Training Software Package:

All the work has been done for you!

This is a training software package that includes all training materials for a two-day initial HF course. The course is modular in structure and can be used as is, or customized to your specific needs/requirements. Training topics meet the requirements of global regulators (including FAA, Transport Canada, and EASA).

Our HF software package includes:

 

  • Lifetime support
  • One-time license fee (no renewal fees)
  • Hundreds of PowerPoint slides
  • Extensive notes
  • Videos
  • Exercises
  • Handouts
  • Training supplements
  • Test

Click here for additional course details

Human Factors for Aviation Maintenance Initial

(2 days)

 

This course meets and exceeds the requirements of Regulators worldwide (including FAA, Transport Canada, and EASA). We guarantee it!

This HF Initial course is appropriate for aircraft maintenance engineers who have not had any previous HF training, or have not had an HF course for an extended period of time. There are no prerequisites for this course.

Core topics:

  • Introduction to Human Factors
  • Human Error
  • The Dirty Dozen
  • Case Study
  • Culture
  • Human Performance and Limitations
  • Communication
  • Teamwork
  • Procedures and Information
  • Professionalism and Integrity

Click here for additional course details

Human Factors for Aviation Maintenance Recurrent

(1 day)

 

This course meets and exceeds the requirements of Regulators worldwide (including FAA, Transport Canada, and EASA). We guarantee it!

This HF Recurrent course is appropriate for aircraft maintenance engineers who have had Initial (or previous Recurrent) HF training. There are no prerequisites for this course.


Core topics:

  • Communication
  • Teamwork
  • Procedures and Information
  • Professionalism and Integrity
  • Various Case Studies/Exercises

Click here for additional course details

Human Factors Workshop for Upper/Middle Management

(1 day)

 

This HF workshop is ideal for upper/middle management. Topics are focused specifically on these roles within the aviation organization. Key learning points include how top management can influence lower levels of the organizational hierarchy, as well as how proper risk management and a human factors program can make the company safer, while at the same time increasing ROI by reducing accidents, incidents, and events within the organization.


Core topics:

  • Organizational Culture
  • Safety Culture and Safety Climate
  • Human Error in the Workplace
  • Safety Risk Management
  • Safety ROI
  • Various Case Studies/Exercises

Click here for additional course details

 


  Human Factors Course Development

TACG fully understands that many operators just don't have the time, resources, or expertise to develop an effective (and Regulator-approvable) HF course. We've got you covered! We can develop and customize an HF course, specific to your operation, to meet your needs and requirements. All courses are developed based on current and relevant HF issues.

TACG's custom-developed HF courses are designed to keep attendees engaged, and not bore them with endless theory and/or human factors "psychobabble." While some classic accidents are inevitably discussed, things have changed quite a bit in the last few decades, especially pertaining to technology. Therefore, we focus on the current, practical issues that affect aircraft maintenance engineers today.

Our highly experienced staff can develop customized HF courses for-

  • Airline Line Maintenance Facilities
  • MROs (maintenance, repair, and overhaul facilites)
  • FBOs (fixed base operators)
  • Manufacturers

Services include-

  • Develop customized HF course(s) (Initial, Recurrent, and more)
  • Train your HF instructors (Train-The-Trainer)
  • Teach your HF course(s) (contract training)

 

Human Factors Program/Course Assessments

Already have an HF program? Would you like an objective assessment of your HF program? You have come to the right place! TACG provides unbiased assessments of HF programs for all types of aviation operators on a worldwide basis. Our assessments include a thorough analysis of your current HF program(s), a report of our findings, and recommendations for improvements.

Based on our results, TACG can also provide additional consulting and/or course development to help your aviation organization have the most effective HF courses possible. Our assessments are conducted as a combination of both onsite and offsite work.

Our capabilities and methods include the following:

  • Onsite work (includes, but not limited to, observations, interviews, and effectiveness of delivery methodologies)
  • Offsite work (includes, but not limited to, a review of applicable HF training courseware, training syllabus, and assessment methods)
  • Assessments take into consideration the specific State CAA HF requirements as well as cultural differences
  • Assessments are confidential and are not shared with the Regulator
  • We believe in long-term relationships -- not one-shot deals. We can be your HF training consultant for the long term, if you choose, ensuring your HF program is always up-to-date and meets CAA requirements!

 

 

Aviation Maintenance HF Courses

 

Ramp Operations HF Courses

 

Cabin Operations HF Courses

 

 

 



Live Training Is More Effective Than CBT "Click Learning"

  • When it comes to HF training...a soft skills subject...the most effective delivery method is face-to-face with a live facilitator.
  • Our highly experienced facilitators present timely, research-based topics, guide discussions, and interject lots of anecdote (as well as some humor).
  • A face-to-face class also allows greater interaction between attendees through personal experiences, large/small group exercises, activities, and case studies.
  • A live facilitator can answer student questions in real time.