Human Factors Training

Human Factors (HF) training has proven to be an effective countermeasure against human error in the workplace. The Aviation Consulting Group's HF courses create an in-depth understanding and awareness of the factors that contribute to human error; errors that lead to accidents and incidents that cost billions of dollars' worth of damage and loss of life each year. Most, if not all, of these accidents are preventable! HF training is a highly cost-effective tool that can help minimize human error and reduce accidents and incidents in the workplace.

TACG is a worldwide leading provider of aviation HF training. We have been providing HF training to aviation operators on a worldwide basis since 2000. Our HF courses are cost-effective, flexible, and practical (we minimize theory and maximize real-world experiences, examples, and case studies).


What is Human Factors?

What is Human Factors?

The multidisciplinary field of human factors is devoted to optimizing human performance and reducing human error. It incorporates the methods and principles of the behavioral and social sciences, engineering, and physiology. It is the applied science that studies people working together in concert with machines. It embraces variables that influence individual performance and variables that influence team or crew performance. It is recognized that inadequate system design or inadequate operator training can contribute to individual human error that leads to system performance degradation. Further, it is recognized that inadequate design and management of crew tasks can contribute to group errors that lead to system performance degradation.

Live Training is More Effective Than CBT "Click Learning"

Human Factor Live Training

When it comes to Human Factors training...a soft skills subject...the most effective delivery method is face-to-face with a live facilitator. Our highly experienced facilitators present timely, research-based topics, guide discussions, and interject lots of anecdote (as well as some humor). A face-to-face class also allows greater interaction between attendees through personal experiences, large/small group exercises, activities, and case studies. Additionally, a live facilitator can answer student questions in real time. These are just some of the benefits of face-to-face training versus CBT "click learning."

Human Factors for Maintenance Operations
Human Factor for Maintenance Operations

Our Human Factors(M) courses are specifically targeted to aircraft maintenance activities. Our courses have been approved by regulators and CAAs worldwide (including FAA, Transport Canada, and EASA).

We work with manufacturers, airlines, MROs, FBOs, and more. Check out the blue boxes to see all of our available HF courses. You may also be interested in our LOSA for Maintenance Operations course.

Human Factors for Cabin Operations
Human Factor for Cabin Operations

Each year, the number of flight operations--and corresponding passenger enplanements--dramatically increases. This has resulted in, among other things, increased operational pressure and much more tightly packed aircraft cabins, which in turn has resulted in a significant increase in cabin and passenger events. Accordingly, there is now the need to deploy additional countermeasures to ensure the highest level of cabin safety on a worldwide basis. Human Factors training is an ideal tool for this purpose.

Human Factor for Cabin Operations

Although related to Crew Resource Management (CRM)--where an airline typically conducts integrated training with cabin and flight crews--our HF(C) courses focus specifically on the cabin. However, HF training is not meant to replace integrated CRM; rather, HF training is used to augment your current CRM training. We work with large and small airlines, domestic and international. Check out the blue boxes to see all of our available HF courses. You may also be interested in our LOSA for Cabin Operations course.

Human Factors for Ramp Operations
Human Factor for Ramp Operations

The Flight Safety Foundation (Lacagnina, 2007) estimates that the airline industry worldwide is losing $5 billion a year in direct and indirect costs associated with aircraft damage on the ramp. It is further estimated that 243,000 people are injured on the ramp every year. The majority of these financial losses, and on-the-job injuries, are due to human factors issues, and almost all of them are preventable!

Our Human Factors(R) courses are specifically targeted to airside (and even landside) activities. We work with airports, contractors, caterers, cleaners, or any company that conducts work in the ramp environment. Check out the blue boxes to see all of our available HF courses. You may also be interested in our LOSA for Ramp Operations course.


Customizable Human Factors Courses for Aviation

TACG offers the most flexible HF course in the aviation industry. We can modify and customize courses (i.e., content and time) to meet our clients' needs and requirements.

  • Need a customized HF course for an FBO? We can do that!
  • How about a customized HF course specifically for upper management? No problem!
  • Or, perhaps you are a manufacturer and would like a course that specifically addresses HF in the manufacturing/production process. We can do that too!
For additional information on customizable courses, please contact us.

Need A Self-Sustaining Human Factors Program for Your Organization?

Cessna Aircraft Logo TACG can help your organization develop its own self-sustaining HF program! We've done it for Cessna Aircraft (see case study below) and we can do it for you! We provide HF implementation and consultation to large and small organizations on a worldwide basis.

In the spring of 2006, Cessna Aircraft contacted TACG to explore the possibility of implementing a human factors training program for all of its facilities (2300+ employees). After a formal presentation/interview, Cessna chose TACG, on a 6 month contractual basis, to develop and implement its human factors training program. TACG president Dr. Bob Baron developed the program on a highly collaborative basis with high-level Cessna training personnel. The human factors program included development of customized training media, train-the-trainer courses and assessment methods. Dr. Baron received excellent feedback on this major project and Cessna Aircraft has been cited in the media as having a “world class” human factors training program for its employees (cited in Aviation Maintenance Magazine, January 2009).