| Course Title |
Human Factors Training for Ground Service Providers (For Managers and Supervisors) |
| Who Should Attend |
This is a high-level HF course targeted to managers and supervisors of Ground Service Providers (GSPs). The course focuses on ground handling activities and provides the attendees with knowledge and skills for personal awareness as well as to provide a foundation on how to develop an HF course for line employees. |
| Duration |
8.0 hrs. (1 day) |
| Time |
8:00am-5:00pm (includes a one hour break for lunch) |
| Included |
- Course Slides
- Handouts
- Certificate of Training
|
| Topics |
- Statistically Speaking
- Human Error
- The Dirty Dozen / Filthy Fifteen
- Culture
- Communication
- Teamwork
- Case Study
- Summary / Takeaways
|
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