Crew Resource Management (CRM) Training



The Aviation Consulting Group is a worldwide leading provider of aviation Crew Resource Management (CRM) training. We offer CRM courses for airlines, charter, business aviation, and rotary wing operators. Our CRM courses meet and exceed the requirements of Regulators worldwide (including FAA, Transport Canada, and EASA) and can be tailored specifically to your operation.

TACG has been providing CRM training to aviation operators on a worldwide basis since 2000. Our CRM courses are cost-effective, flexible, and practical (we minimize theory and maximize real-word experiences, examples, and case studies).



What Is CRM?

CRM is the effective utilization of all resources including crew members, aircraft systems, supporting facilities and persons to achieve safe and efficient operations. The objective of CRM is to enhance communication, interaction, human factors and management skills of the crew members concerned. Emphasis is also on the non-technical aspects of crew performance (EASA definition).

What Is Contemporary CRM?

Contemporary CRM integrates technical skill development with communications and crew coordination training and operational risk management by applying threat and error management (TEM) concepts (Transport Canada definition).

Contemporary CRM is the latest iteration of CRM, whereas more emphasis is being placed on the management of threats and errors by flight crews. Additionally, Contemporary CRM makes practical use of global, as well as the Operator's own, safety data. Evidence-based training (EBT) is a significant part of Contemporary CRM course development and training. 

What Are The Core Topics Covered In Contemporary CRM?

  • Threat and Error Management
  • Communications
  • Situational Awareness
  • Pressure and Stress
  • Fatigue
  • Workload Management
  • Decision Making
  • Leadership and Team Building
  • Automation and Technology Management
  • Relevant Case Study


Who Should Get CRM Training?

As applicable-

  • Flight Crews
  • Flight Attendants
  • Dispatchers
  • Flight Followers
  • Ground Crew
  • Maintenance

Live Training Is More Effective Than CBT "Click Learning"

When it comes to CRM training...a soft skills subject...the most effective delivery method is face-to-face with a live facilitator. Our highly experienced facilitators present timely, research-based topics, guide discussions, and interject lots of anecdote (as well as some humor). A face-to-face class also allows greater interaction between attendees through personal experiences, large/small group exercises, activities, and case studies.

Additionally, a live facilitator can answer student questions in real time. These are just some of the benefits of face-to-face training versus CBT "click learning."



 CRM Course Development

TACG offers the most flexible CRM courses in the aviation industry. We can develop and customize CRM courses (i.e., content and time) to meet our clients' needs and requirements. Our highly experienced CRM course developers can design and deploy CRM courses for all types of aviation organizations, including:

  • Airlines (large and small, domestic and international)
  • Charter (Part 135) Operators
  • Business Aviation Operators
  • Helicopter Operators (including offshore, aerial tours, pax transport, and HEMS)


CRM Courses



For additional information on our CRM services, please contact us.






Related Reading


When Defenses Fail, Airplanes Can Crash


FAA CRM Advisory Circular 120-51E


FAA SOP Advisory Circular 120-71A


NTSB Most Wanted: Strengthen Procedural Compliance


NTSB Presentation on SOPs