Human Factors Training for Ground Service Providers

Virtual Or Your location.

Human Factors (HF) training has proven to be an effective countermeasure against human error in airport ramp activities. The Aviation
Consulting Group's HF courses create an in-depth understanding and awareness of the factors that contribute to human error; errors that
lead to accidents and incidents that cost billions of dollars' worth of damage each year. Most, if not all, of these accidents are preventable.
HF training is a highly cost-effective tool that can help minimize human error and reduce accidents and incidents in the workplace.

TACG is a worldwide leading provider of aviation HF training. We have been providing HF training to aviation operators on a worldwide basis since 2000. Our HF courses are cost-effective, flexible, and practical (we minimize theory and maximize real-world experiences, examples, and case studies). TACG offers HF courses specifically designed for aviation ground service providers (GSPs). TACG's HF courses meet and exceed the requirements of Regulators worldwide (including FAA, Transport Canada, and EASA).


Human Factors Train-The-Trainer (5 days)

This HF Instructor (Train-The-Trainer) course is appropriate for company personnel who would like to learn how to develop and teach HF courses. This is a 5-day intensive course that, upon successful completion, will certify the candidate as a company HF trainer, and be approvable as such by your CAA.

  • Your Facility (on request)
  • Virtual (on request, for your company) 

Click here for course details

Human Factors Initial (2 days)

This HF Initial course is appropriate for ground service providers who have not had any previous HF training, or have not had an HF course for an extended period of time.

  • Your Facility (on request)
  • Virtual (on request, for your company) 

Click here for course details



Human Factors Course Development

TACG fully understands that many operators just don't have the time, resources, or expertise to develop an effective (and Regulator-approvable) HF course. We've got you covered! We can develop and customize an HF course, specific to your operation, to meet your needs and requirements. All courses are developed based on current and relevant HF issues.

TACG's custom-developed HF courses are designed to keep attendees engaged, and not bore them with endless theory and/or human factors "psychobabble." We focus on the current, practical issues that affect line employees today.

Our highly experienced staff can develop customized HF courses for-

  • GSPs (ground service providers)
  • FBOs (fixed base operators)
  • Airside/Landside Contractors

Services include-

  • Develop customized HF course(s) (Initial, Recurrent, and more)
  • Train your HF instructors (Train-The-Trainer)
  • Teach your HF course(s) (contract training)


Human Factors Course/Program Assessments

Already have an HF program? Would you like an objective assessment of your HF program? You have come to the right place! TACG provides unbiased assessments of HF programs for all types of aviation operators on a worldwide basis. Our assessments include a thorough analysis of your current HF program(s), a report of our findings, and recommendations for improvements.

Based on our results, TACG can also provide additional consulting and/or course development to help your aviation organization have the most effective HF courses possible. Our assessments are conducted as a combination of both onsite and offsite work.

Our capabilities and methods include the following:

  • Onsite work (includes, but not limited to, observations, interviews, and effectiveness of delivery methodologies)
  • Offsite work (includes, but not limited to, a review of applicable HF training courseware, training syllabus, and assessment methods)
  • Assessments take into consideration the specific State CAA HF requirements as well as cultural differences
  • Assessments are confidential and are not shared with the Regulator
  • We believe in long-term relationships -- not one-shot deals. We can be your HF training consultant for the long term, if you choose, ensuring your HF program is always up-to-date and meets CAA requirements!



You might also be interested in LOSA for Ramp Operations




For additional information on our HF services, please contact us.